had an issue with one of our cars. Brought it down to Balise Ford and not
only did the service assistant respond immediately but actually went out to
the car and showed me what I was doing wrong. A save! Two weeks later brought
in another car for service. service assistant knew who I was and asked how
the other car was doing. Nice to be known and not just another customer.
Wonderful waiting room; could stay there for hours. |
--google reviewer Diane S
I was met with great service by Jim Blandino when I brought my rental Ford Flex in with a tranny issue. It was 4pm on a Friday, never was I told there would be a delay in looking at my rental. He really made me feel at ease and that my situation would be solved. This experience made my trip to the Cape for a conference a more memorable event. Thank you.
--Tell Mike submission from Jim J
Thanks to your wonderful sales associates Amy and Drew, we are now enjoying a beautiful pearl blue 2012 explorer. Thanks to Amy, my mom and I drove from western ma all the way to Hyannis to buy UNSEEN our new vehicle. LOVE this girl! Shopping for a vehicle is your second largest purchase and Amy was amazing. Then I met Drew who said, "I will make sure you drive home in your new vehicle." He even offered to buy my mom and I dinner. Who returns to an auto dealership for a visit? WE DO! Can't wait to come back and say hi.
--Tell Mike submission from Margaret F
Recently I visited your facility in Hyannis, MA. I just wanted to tell you that I had good service and your Quick Lane Manager was very friendly and knowledgeable.
--Tell Mike submission from James A
We just purchased a new Ford Fusion and I'd like to take the opportunity to compliment the people we worked with. I don't usually find the experience of buying a new car very pleasant but the courtesy and friendliness of your staff was well appreciated. We worked with Miles Wornum, Davis Weaver and Dave Jaspon. All these people were friendly and knowledgable. We are enjoying our new car and feel confident that if we need help we will be able to find it at Balise.
--Tell Mike submission from Ruth B
I recently purchsed a new F-150 from your new location in Hyannis.I couldn't be happier not only with the truck but the entire experience from my salesperson Drew, to Harry on the desk, to Dave in F&I and Tom in service. Being a former Ford & Lincoln/Mercury sales rep myself you've got a great team and a first class facility. I had fun.
--Tell Mike submission from David P
Great job, all around.
--Tell Mike submission from Alan G
After a very poor first experience, I went back and spoke with a salesperson near closing one night. I told him what I was looking for in a car and he told me that he would look in the inventory and get back in touch with me. Not only did he get back in touch with me but he had a car ready for me to look at. Thomas Regan went out of his was to accommodate me and look at the list of stock numbers I left for him so he knew what type of vehicle I was looking for. The company I work for only purchases Ford products and I would, at this point, reccommend this dealership because of the service I received from Thomas Regan. I do thank him, Thomas, for his time and attentiveness.
--Tell Mike submission from April D
Balise Ford has consistently provided excellent service for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for all service and repairs whenever needed while we are in Falmouth. They have consistently provided repairs and service as promised and courtesy shuttle or facilitated a rental as needed. Service personnel such as Tom and the quality work of the mechanics has given us the confidence that it is worth the ride from Falmouth to get the work done at Balise in Hayannis.
--dealerrater.com reviewer jonjac4ford
We have had the pleasure/misfortune of dealing with one of your machanics for the last 20 years. Andrew Leach is very easy to talk with and incredibly knowledgable about Ford products, especially Ford diesel trucks. Having been a small business owner Andrew is the type of person that any business owner would wish to employ. You and we are very fortunate to have such a dedicated person in your employ.
--Tell Mike submission from Dana C
I've been using the Hyannis shop for several years. Great crew...honest, pleasant, prompt...they all deserve raises.
--Tell Mike submission from Robert D
I would like to tell you about our experience at your dealership. On Monday my daughter and I went to your dealership to purchase a used vehicle. We saw one over the weekend that we liked and we knew that was the car we wanted to purchase. Our salesman was John who couldn't have been nicer. We test drove the car and had 1,000.00 to put down. Thats when things went downhill, after waiting for over an hour to meet with Adam we finally went into his office only to be told by him that we had to put an additional 500 more dollars down and that we couldn't take the car because there was no title. When we walked out after 2 1/2 hours we were totally frustrated and decided we would go elsewhere and did not want the vehicle. We walked back in to get our money back. We talked to a gentleman named Harry Monti who asked us if we would just give him 24 hours to see if he could waive the 500 additional dollars down. The next day he called us and he came through for us and told us we didn't need to put more money down and he got her payments lowered. He totally saved the day. My daughter is driving her used Hyundai Tucson thanks to Harry.
--Tell Mike submission from Carol V
Had a great experience buying my new vehicle from Balise Ford. The sales staff was more than accommodating and knowledgeable. Would definitely recommend this dealership to those buying a new or used vehicle. I plan to buy all my future vehicles from this dealership.
--google reviewer eRIC
It's almost been a year since I bought my 2004 used Mercury Sable, and I have loved every second of it. I almost had gone with something else, something newer, a 2010 Ford Focus. The sales rep, Andrew Merc, who had sold this vehicle to me had me the moment he told me about the Microsoft Sync. It was unfortunate that after much consideration of the cost of a monthly payment around $300-$400 I couldn't do it, and after almost having all the paper work signed to do so, I felt broken that I had to tell him I couldn't. The very next day he called my mother and I up to tell me he believed he had found the perfect alternative. The Mercury Sable, my mother didn't like it, only because she felt it was an "old man" car. I suggested the mustang and she warmed right up to it. My point is, Andrew Merc really looked out for me, and I feel he should be commended for assisting me in finding the best fit, and commended for not giving up on a sale despite a "no" answer which had happened elsewhere to us.
--Tell Mike submission from Michael W
My wife's previous car did not live up to what her dealer had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission to get the car my wife hoped for from the other dealer, and stay within our budget. His attention to detail and follow through even after we drove off the lot made for a very comforting experience.
--dealerrater.com reviewer khager
Balise Ford is the best dealership I have dealt with. Myself and my wife were in the market for our first financed car and they gave us a great deal and got us a great rate. I, like most people, hate the pressure tactics that most places use, and there was none of this at Balise. They were friendly, funny and wanted to help us make the right decision to benefit our pockets and not theirs. Coby was our sales man and he was awesome. Ali got us a great deal on our financing and she was a huge help, since this was our first time financing. They are both a great asset to Balise. We will be back for our next car, without a doubt.
--google reviewer Damien O
Had a great experience here. There were no pressure tactics and they made us feel welcome and appreciated as customers. Our salesman, Coby, was awesome. Helpful and always ready to answer any questions or concerns we had. Ali got us a great deal on financing and was a huge help to us. They are great assets to the company. We were there longer than we expected but they made our time at the dealership easier by always offering drinks and snacks and friendly chat. Our car has been great so far and was the best deal that we found after weeks of internet research. They gave us a very good deal on our trade-in too. Overall, it was a very good experience and we will be back to buy our next car from them.
--dealerrater.com reviewer Damo
I was looking to trade in my old truck for a new more economical car, and it was a fantastic experience. They have all of their information online easy to research and find. They price their vehicles honestly, without any hidden disclaimers about money down or anything, price is as it says. When you get to the dealer, the staff uses patient no pressure sales tactics with no fake back and forth. Coby was friendly and reliable, he helped us get everything we needed together (I was fairly unprepared). Ali was super friendly and helped me get financing at a great rate. I will go back in the future when I am looking for another car.
--dealerrater.com reviewer samanthaleed
Had been looking for a vehicle to trade my truck in on for over two months. Thomas Regan was not only patient, but instrumental in getting the vehicle that I had chosen from their Warwick, RI dealership. The whole process was not only smooth, but very enjoyable, due to the friendly staff.
--dealerrater.com reviewer Sandyneck
Our family had a wonderful experience at Balise Ford of Cape Cod. They helped us pick out a nice used car that was perfect for our family. See we came there to trade our old car in because it was too small for our family,when we arrived at this dealership they greeted our family right away. We felt so welcomed, They even blew up balloons for our children which made them very happy. First alley had Jason helped us by showing us some reasonable used cars that fit our buget, and had a lot of room for our family. The prices were great and the quality of the cars they have are so excellent that it made it hard to choose one. But at the end of the day we did and it was a good one, then Dean Shores the GM took care of all of my paper work and found a bank that would work with me to get our car financed for a good rate. Dean made sure that I knew everything what was going on with the loan, and made sure that our family was satisfied with what we had purchased. I would like to say thank you to Dean, Alley, and Jason for going above and beyond our expectations, words can never express how much our family appreciate what you've done for our family. So from our family Thank You for all your help.
--dealerrater.com reviewer tmarshall02115
This is the second vehicle we have bought from Balise Ford. Charlie Taft is no nonsense. There is none of that going back and forth to the Manager technique, as well as absolutely no pressure. I am in sales and can appreciate that. Balise gave us an excellent price on the truck we traded in and the deal Charlie put together on our new Fusion was just as fine. I highly recommend Balise and am glad we have an agency like them on the Cape.
--dealerrater.com reviewer greggrusso70
Walking into the Balise Ford dealership has been the best decision I've made in a while! Great customer service, polite, and professional. I walked in with a disaster of a car and walked out with a new car and a smile. I never once felt used or that I was just a sale. they went the extra mile for me and I'm very appreciative!!
--dealerrater.com reviewer Shanice116
Second time we have bought vehicle from here. Very accommodating. Have stayed late both times so we can take vehicles home. No high pressure sales and very fair trade in values given for our old vehicles. I would recommend this dealership to anyone I know.
--dealerrater.com reviewer Deb Rigiero
Just wanted to give praise to the professionals you have at at your Hyannis Sales room. I worked with Coby Signs and Adam Jones, and was my wife and I's first and only pleasant experience in purchasing a car. We will definately come back again when the time comes for another purchase.
--Tell Mike submission from Bill S
I have purchased a number of vehicles in my lifetime, and most of my purchases have been with different dealers. I've never received treatment from a dealer good enough to bring me back. However, I've changed my tune after my recent 2008 Mercury Mountaineer purchase. I mostly worked with Ali McLaughlin, who took the time to sit and listen to what I was looking for exactly. She showed me four different vehicles and gave me time to make the best decision. I was leaning toward the mountaineer, but told her I was on a strict budget and could only put so much down. Instead of trying to work me over, she spent her energy pressing the bank and her manager to make the deal work. In the end, she got to within $11 of my target payment (with help from her finance guru Adam Jones). I had no problem going $11 over my budget because I really felt these two were working hard for me. The paperwork went very smooth, which I can't say for many other car dealers. The icing on the cake was Ali driving to my workplace to drop off my registration and floor mats. I cannot remember the last time I wrote a review or took a survey such as this one, but with the time Ali and Adam invested, I feel they deserve the time it took to write this. Best automobile buying experience I've ever had. I told Ali and Adam that they'd always have a job at my company if they wanted to try something new. So Mr. Balise, take good care of these two because they could take your company to the next level some day.
--dealerrater.com reviewer uhohherecomesgreg
Been coming to this dealership for years for service and it is nothing but top notch. Tom in service is straight to the point and doesn't try to sell me work my truck doesn't need. Hard to find a service dept that doesn't gouge. As for sales I stopped buying my vehicles here a while back and bought my last two off cape. However since Balise took over there has been a change not just in staff but selection as well. I had a chance to speak to the new General Manager (Dean) and all I can say is I will definitely be buying my next truck right here on Cape. Do yourself a favor and go see them, it will be well worth the trip.
--yelp.com reviewer Robert S
Upon stating what we were looking for, the salesman had exactly the right product. The salesman was fast and efficient. The vehicle was delivered in a timely fashion and was clean and polished. I would send friends and family to Balise Ford, Hyannis.
--dealerrater.com reviewer aneill
We saw the Presidental Sale and could not believe the deal that was being offered to customers. We walked in and met Myles who patiently stayed with us answering all our questions. We test drove several vehicles before deciding on one. That night our son drove home his new car. The people in this dealership are extremely helpful in getting you into the right vehicle. Great Job and we will return for another car without hesitation.
--google reviewer Kathy
It was such a pleasure dealing with the employees at Balise Ford in Hyannis. They extremely helpful, professional and courteous. They were able to beat the three other dealerships that I had visited. I saved $3,000 and got a better F150. I would highly recommend Balise Ford.
--dealerrater.com reviewer redsx52
After narrowing down what I wanted in a new car 2010 Fusion and visiting 4 other dealerships I ended up at Balise Ford. Not only did they beat and match pricing, I ended up with a better deal, better service, no BS running back and forth for pricing. Townsend was excellent to deal with, I felt he worked in my favor and to show for it I ended up with a sel fusion all options and a great trade on my nissan that had 173,000 miles on it. I have already recomended this dealership and I will do so again every time someone asks where I got my car from. A+ dealership and people. Would go there again.
--dealerrater.com reviewer Mfusion2010
The sales person Thomas Regen was exceptional. His friendly manner made my buying a Ford a great experience. I would strongly recommended Balise Ford. Thomas showed the entire inventory to me and helped me make a decision. Much to my surprise, we were able to quickly make a deal and my truck was prepped within an hour.
--dealerrater.com reviewer john mcguigan
I located a vehicle via a web search at Balise Ford of Hyannis. I contacted them via email and had a couple of communications via email before an actual telephone conversation. I found them direct, and sincere and they follow through very well. I purchased the vehicle and they made the transaction very simple.
--dealerrater.com reviewer mikei
I bought my 04 dodge ram off myles. The truck has been great and the one issue I had was taken care of promptly. The steering column was broken I was going on vacation and they put me in a rental to make sure there were no other issues in the future, I would recommend balise to anyone
--dealerrater.com reviewer gcorreia
This was my first experience with Balise. I sold them a car and got a fair price. Then I bought a used car and they shipped it all the way to Atlanta. No problem, and again a good price. Their follow up service was excellent and I will use them again for sure!
--dealerrater.com reviewer rogerluc
Balise-Ford of Cape Cod lists their used cars promplty on the web. They were the only dealer on the Cape that had the car I wanted, Scion xB(chosen per consumer car guide). I was shopping with my family Myles was our salesman he is friendly, easy to work with, and genuine. Most of all not pushy at all. Getting financed was smooth and they are willing to work with you. They made the purchase and transition easy. Thank you Myles and your team at Balise Ford in Hyannis.
--dealerrater.com reviewer chefsandybb
My salesman was awesome. I felt he was honest, was looking out for my best interest, stayed on topic and didn't try to distract me from the car itself, like so many others did. I felt comfortable from the start. A funny, personable and very knowledgeable salesman.
--dealerrater.com reviewer Pammurphy
I chose to rate Ford of Hyannis because the service that i received was wonderful. I brought my old car in to be fixed and in doing that i started talking to "Davis" and mentoned that if ithis car can't be fixed or will cost too much i was getting a new car. "Davis" took great care of me and serviced me very well. and i got the car i wanted. and i am extremely satisfied.
--dealerrater.com reviewer Cullencrest01
I'm in sales and I hate buying cars. My salesperson, Davis, was incredibly helpful. He LISTENED to what I was looking for in a car and did not try to put me in a car that was more car than I needed. I just got the feeling that he was "on my side". I cancelled my appointment to test drive a new Camry and have never looked back. I drove my ne Fusion home that night. I would recommend Balise and, more importantly, Davis, to anyone looking to buy a car.
--dealerrater.com reviewer TJ Turner
I bought my Ford Mustang from Myles Chicot, At BALISE of Cape Cod in Hyannis Ma. He answered every one of my questions and I had a lot of Questions, I would highly recommend Myles and BALISE to anyone. Every time I stop by all the guys are very friendly, and all say "here comes Mustang Connie." I Am a woman in my sixties, and they all make me feel like I am in my twenty's and so does my Mustang. They are a fine bunch of gentlemen that greet you at the door. When it is time for me to trade my car I will be going back to Myles Chilcot hopefully he will still be there.
--dealerrater.com reviewer mustangconnie
My experience at balise ford hyannis was great. I was great as soon as I walked in and had many options to choose from. I knew what kind of model I was looking for but unsure about the color, my sales rep Davis was great and very informative. I learned a lot about my new vehicle before driving it off the lot.
--dealerrater.com reviewer rfrazer
I just bought a 2004 F250 Diesel from Balise. The sales person who helped me was very personable and made me feel comfortable with the transaction. All the promises that were made were kept--they really treated me well. They even paid for my inspection after giving me a smokin' deal on my truck. I am confident that this is the place to go to buy a car/truck! Get it there!
--yelp.com reviewer Joshua K
Came in for a last minute oil change I needed for my boss' vehicle and they were able to fit me in without an appointment. Even though it is a Ford Dealership, they had no problems working on my boss' Lexus SUV. After driving it to to Boston from the Cape the next day, I realized it needed an alignment as it would wobble and veer to the left when over 50 MPH. I used the mobile website and was able to book an appointment with a couple clicks. They got me right in the next day and even gave me a shuttle to the mall. After 30 minutes I got a call to let me know a rotate and balance was recommended as the tires were wearing in the front. I think it took 1.5 hr total and they had me in and out! Can't say thanks enough. Will be back for more service here. Great location and prices!
--dealerrater.com reviewer aj1a
I had a situation that required sensitivity, efficiency and timing. The hands on General Manager Dean Shores took care of a disabled family for my office perfectly. My experience with Balise Ford of Cape Cod was really tremendous.I highly recommend Dean Shores and the Balise team. I will be back. Thank you.
--dealerrater.com reviewer BrownandBarbosa
I've bought two cars from Balise Ford in the past month (2010 Ford Fusion SE and a 2010 Ford Focus SES) and I must say I could not be happier with my overall experience. From the General management and ownership all the way down to the service technicians and specialists, everyone was extremely knowledgable and helpful during the entire process - even after I had made my purchase and returned to pick up my registration I was treated with the same respect and help as if I had been a new customer. The team at Balise Ford is without a doubt the best there is on Cape Cod and I will certainly return there for my next car purchase and will recommended them to all my friends looking for a new car.
--google reviewer ajasie11
Just bought a 2011 F350 Dump and couldn' t be more pleased with the truck! The new management at Balise Ford made the difference in our decision to return as Ford customers. What a great team, efficient and honest! We will be buying our next truck from Balise...thanks guys!
--google reviewer Michael E
i recently bought an 09 focus from the hyannis store, i would like to say that the two young salesmen that helped us where terrific. i was very impressed with the dealership. my husband will be in the market for a new car as well, we will choose balise because of the high quality of service as well as the outstanding price we paid for the focus. keep up the good work. i love my new car. thanks so much
--Tell Mike submission from Lillian F
Sitting down to write a review is probably not the first thing on your mind after driving home in your new car or picking up your vehicle from service. Thank you for your kind words and for going out of your way to tell other people about your experience at Balise!